Dear Members,

 

Thank you for being loyal members and an important part of the Stafford Hills Community.  Our commitment to excellence and the principles and values this company was founded upon remain the focus of our daily operations.  We have seen many highs and lows over these last 18 months and we are grateful to help you improve your health and personal wellness.  If we have learned anything during this process, the need for social interaction and motivation from our peers and professionals that guide us in our journey to live healthier lives, is truly essential.  

We sincerely appreciate your patience and understanding as we have fought to, not only keep our doors open, but with the highest standards of quality we expect to deliver.  The staffing shortage has been widespread through many industries and Stafford Hills has not been exempt from those challenges.  Our team has worked incredibly hard to keep the Club sanitary and safe for all members.  We will begin to address the deferred maintenance as we work to increase our staffing.  We appreciate your patience while extra maintenance is underway.  There will be some deep cleaning efforts and upgrades to systems over the next few weeks so please review the following scheduled updates and improvements. 

 

Recovery Center

SHC is pleased to announce that our exciting new Recovery Center will be available in early 2022!  Amenities will include Hydromassage and Human Touch massage chairs, Theragun treatments, Compression Boots and Vibration Plate Technology.  More details to come!

 

Aquatics

**IMPORTANT** 

• POOL WILL BE CLOSED @ 10AM on Tuesday 9/28 for preventative maintenance, cleaning and system upgrades.  
• Expected reopening on Wednesday 9/29 WITHOUT HEAT (Heat is expected to be restored Wednesday afternoon)
• If you are not already signed up for pool text alerts, please sign up HERE

 

Fitness

• Classes and additional spaces have been added to the schedule HERE
• Equipment is available on the Skybox for use without a mask
• Fitness Floor may have limited availability during some Sunday nights for deep cleaning

 

Tennis

• Courts will be deep cleaned over the next few weeks.  Streaks in the courts are normal during this process and will dissipate over time.  Courts may be closed in sections (1-3 or 4-7) starting at 8:30PM.
• The Tennis ball supply chain shortage seems to have been resolved and teaching baskets are now fully stocked with new balls
• Club Championships are scheduled for mid-October and you can register HERE.  Details of spectators and the social component of the Tourney are still TBD at this time.

 

With the recent mask mandates, our membership recovery has levelled off and membership remains at 85% of pre-pandemic numbers.  Please continue to refer your friends and family during our membership rebuild and we will reward you with a credit to your account up to $300 per referral.  Please review our no commitment, trial membership options HERE.  Thank you to all the members and staff for making SHC such a wonderful place.

 

In good health,

Evan Zupancic, COO/General Manager

Communication sent Thursday June 10th, 2021

 

Dear SHC Member,

We are pleased to announce that we have plans in place to reintroduce many of the services and amenities at SHC.  We thank you for your continued patience as we begin to rebuild our membership and staffing levels to effectively operate our campus.  Like many of you have experienced in your own business, or throughout the Oregon labor market, staffing continues to be a challenge.  Our efforts will be focused on rebuilding our team in order to continue expanding our offerings and services at the Club.

A special “thank you” to all the members that have referred your friends and family, please join us in welcoming our newest members to the Club. We still have a long way to go to get back to Pre-Covid membership numbers with Fitness/Aquatics memberships @ 76% and Tennis Memberships @ 92%.  Send your friends and family to membership@staffordhills.com for you to be eligible to receive our current referral bonus, up to $300!

Please see below for a list of upgrades and services restarting in the next few weeks:

• Towel service will resume on June 21st
  •  Note: Please help us by continuing to bring your own towel or limiting the complimentary towel use, when possible.  We ask for your support to help us keep our water, electricity and labor costs down during our membership & staffing rebuild
• Café is currently OPEN and the Saltwater Grill will be available June 19th (weather permitting)

• Hot Tub Reopening with limitations (Monday 6/14) – click here
• Splash Pad Reopening (Monday 6/14)
• New Open Swim Lanes – click here
• Group Swim Lessons open for registration – click here
• Additional Level 2 spots have been added to our Summer Tigersharks – click here

• New Group Ex classes with capacities increased (Monday 6/14) – click here
• All classes moving back indoors (Monday 6/14)

• New Daily Kids Club Reservation system (Wednesday 6/16) – click here
  • Note:  We are changing the operating system to help improve the safety and security of your child.  Our new system will help us monitor staff to child ratios and increase communication between our team and parents

• Summer Kids Camps now available for registration – click here
• Junior Fit for ages 10-14 years old now available – click here

• Outdoor Courts power washed
• Advance Reservation limit suspended during summer season
• Summer registration is now open – click here

 

As always, thank you for your membership and support!

 

Regards,

Evan Zupancic, COO/GM