How do I purchase a package?

• Packages can be purchased via the SHC App, Web Portal or by contacting our Front Desk.

When will my package expire?

• Packages will expire once all sessions are used or 5 weeks from date of purchase. (Whichever occurs first.)

Does my package automatically renew?

• Packages will automatically renew once all classes are used, or 5 weeks after date of purchase. (Whichever occurs first.)

How do I cancel my recurring package?

• You may cancel your package by using the link HERE

Can I book out beyond my allotted sessions within my package?

• You may book classes up to 30 days out. When you book classes beyond your current package allotment, they will show up at a “Drop-in” Rate. When booking these future classes please make sure Charge To House Account is selected under payment info. As long as your package renews, this will pull from your package at the time of class. No fees will be charged at the time of registration.

Can I share my package with someone else?

• Packages are not shareable with others and must be used by the member that the package was purchased for.

Can I just do drop-in?

• Drop-ins are welcome as long as you have registered for the class in advance.

How far out can I book a class?

• You may book a class up to 30-days ahead of time. Classes can be found in the Classes section of both the SHC App and Web Portal.

How does the waitlist work?

• Participants on the waitlist will be notified via email if a spot opens up for their desired class. The email will be sent to the first person on the list, with a 30-minute window for them to register for the class. If the first participant does not register within the 30-minute window, the next participant on the waiting list will receive the email.

How do I cancel a class that I have booked?

• You can cancel the class via the app, Web Portal, or by calling the Front Desk.
• Cancelations within 12 hours of the class start time are subject to a $25 late cancelation fee.

What if I no-show for a class?

• All no-shows will lose the class that was booked if using a package, and will be charged the drop-in rate if it was booked as a drop-in.

Can non-members register for classes?

• Non-members can register as a drop-in, or through a purchased package. Non-member rates will apply, and we will ask for a credit card to be kept on file.

Is there a way to try out a class before purchasing a class?

• Yes. Demo classes can be found on the schedule at the beginning of each month. New members are encouraged to try a Demo class, however, it is not required in order to attend our Pilates Reformer classes.

What should I wear to class?

• Wear comfortable workout clothes, and either non-slip socks, or bare feet.

What should I bring to class?

• There is nothing required to bring to each class, but we encourage a water bottle and a workout towel if possible.

Is there anything else I should know?

• If this is your first class, please plan to arrive to class a few minutes early so your instructor has an opportunity to learn about anything specific that will help you be successful. It is important to let us know about any injuries or orthopedic issues you may have.