General Club Use
GUEST PRIVILEGES
Guest Pricing
Ages 4-13: $15
Ages 14+: $20
(Discounted guest pass booklets available for purchase by active members at the front desk.)
CLICK HERE to have your guest sign the waiver before coming in. Guests are allowed to visit twice per month or twelve times in a calendar year.
ONLINE BILLING
In support of our sustainability objectives, we provide online billing services that deliver detailed online invoices to members in a clear, efficient, and convenient manner. Members are provided access to our confidential online billing system that produces personal password-protected reports and up-to-date records of all charges and credits.
All online services are provided via a PCI-compliant system and confidentiality of all data is assured. At membership sign-up, members are invited to provide ACH bank transfer information for safe and convenient monthly processing.
For more information or questions about online billing, please contact our Director of Business Services, Kelsey Hofmeister at kelseyH@staffordhills.com or call 503-612-2400.
We strive to maintain the cleanest and most orderly locker rooms in the industry. Day-use lockers are available to all members. We also offer month-to-month locker rentals for members looking for the ease and convenience of a guaranteed personal locker.
We conveniently offer gift cards in your desired amount that may be used for any goods or services purchased at SHC.
Gift cards may be purchased at the Member & Guest Services Desk in the lobby. For more information or questions about gift cards please contact us at info@staffordhills.com or call 503-612-2400.
Do you travel often- for business or for pleasure? SHC belongs to two networks that allow our members to use other facilities all over the world! Before you leave, check the websites on this page to see if there is a facility in the location you are headed. Then stop by the front desk to get your IHRSA Passport or FitLife "Fitness to Go" pass.
Fitness
- Reservations are required for all in-person group fitness classes at Stafford Hills Club.
- Reservations can be made starting two days prior to the scheduled class.
- Members can complete class registration on the Stafford Hills Club App or Member Portal.
- Members can cancel up to 12 hours in advance without any penalty. Less than 12 hour notice will result in a $10 late cancelation fee.
- Members who have made a reservation must be present no later than the scheduled class start time.
- Members not present at the start of class will be considered a “no-show” and may be subject to a $10 no-show fee.
- Reservations not claimed by the class start time will be released to anyone waiting to attend class on first come first serve basis.
Cancelations made more than 14 days in advance of the start of the session will receive a 100% refund, cancelations made within 3-13 days will receive a 50% refund, and cancelations within 48 hours of the start of the session will not receive a refund.
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ALL PRIVATE SESSIONS ARE 55 MINUTES LONG AND BY APPOINTMENT ONLY.
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PRICING IS PER PERSON.
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24-HOUR ADVANCE NOTICE TO THE INSTRUCTOR OR FRONT DESK IS REQUIRED TO CHANGE OR CANCEL AN APPOINTMENT WITHOUT FULL CHARGE.
Tennis
Reservations can be made up to 7 days in advance by using the tennis section under reservations in your member portal and on the SHC app, by phone, or in person. Reservation periods are 1 1/4 hours. Reservation times are as follows:
7:00 a.m. for reservations from 5:30 a.m. – 11:45 a.m.
7:30 a.m. for reservations from 1:00 p.m. – 8:30 p.m.
Court reservations MUST reflect the actual players on the court. The reserving member is responsible for reporting all players by 8 pm the evening prior to the reservation. Failure to comply with these rules may result in a penalty or suspension of booking privileges.
Click here to view our helpful Tennis Reservation guide
- Pickleball may be reserved on courts 10(a) or 10(b).
- Advanced reservations available to tennis members only – must have 2 or more names on the reservation by 8pm the night before the court time.
- Day-of-play reservations are available to all members.
- Fitness members play for $10/person per court time – must reserve & check-in at front desk.
- Court times coincide with tennis court 75-minute booking times.
- Demo paddles/ball will be available at the front desk – must leave keys in exchange.
- Court divider net needs to be used when players are on Court 9.
- Court 10 usage for tennis – When making advance reservations, Courts 8 & 9 must be reserved before Court 10 is available for tennis play. Front desk staff may move your court as needed.
*These rules and policies are subject to change. We reserve the right to adjust the rules based on usage and business needs.
- Each active tennis member is allowed to appear on 1 advanced reservation per day, with a limit of 4 per week (Sun-Sat).
- Individuals appearing on additional advanced reservations will be subject to a $10 court fee per occurrence.
- Day of play reservations, outdoor court reservations (including pickleball), lessons, league play, and Men’s & Ladies Day/Night DO NOT count towards advanced reservation limits.
- Ball machine usage will be limited to 1 advanced reservation per calendar week.
- Advanced reservation rules will be assessed weekly and are scheduled to continue through peak seasons (Labor Day – Memorial Day).
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Day-of-play reservations DO NOT count towards advanced reservation weekly limits. All day-of-play reservations require at least 2 names listed on the reservation or a ball machine reservation.
Next-Day Available A.M. Courts (5:30 a.m.-11:45 a.m.): In order for the court to be reserved as a day of play reservation and not count towards the advanced reservations limit, members MUST CALL the front desk after 8 p.m. to make a reservation. Ball machine reservations are still prohibited during prime time.
P.M. Day of Courts (1:00 p.m.-8:30 p.m.): Can only be reserved on the actual day of.
Ball machines are prohibited on prime time courts during prime season. Prime time reservations apply to:
PRIME TIME COURTS:
Monday-Friday 9:15am & 10:30am • 4:45pm & 6:00pm
PRIME SEASON:
Labor Day through Memorial Day.
*Front desk staff may permit ball machine rentals in certain situations and at their discretion.
A Late Cancel is any court cancelation made within 24 hours of the reservation time. All reservations are subject to a late cancel fee, including day-of-play reservations. The reserving member is responsible for court utilization and will be assessed the $15 fee.
The reserving member is any member who has confirmed the reservation in the first position, regardless of the time of booking. Court reservations MUST reflect the actual players assigned to the court. The reserving member is responsible for reporting all players in advance. Failure to comply with these rules may result in a penalty or suspension of booking privileges. Indoor advanced reservations that do not have more than 1 player or a ball machine booked by 8 pm the evening prior will be moved to an outdoor court and made available for other members to reserve.
A no-show applies to any reserving member who fails to utilize their reserved court. At least 1 member from the reservation must be present within 15 minutes of the reservation start time to consider the court utilized. All advanced and day-of-play reservations are subject to no-shows. The reserving member is responsible for court utilization and will be charged the $15 fee.
Stafford Hills Club has a ZERO TOLERANCE policy for members who refuse to check-in at the front desk or who “sneak in” non-members guests. For the safety and security of SHC facilities & our members, all players are required to check-in at the front desk. Members who abuse this policy will be subject to a $30 fee and potential court restrictions.
Warm-up courts reserved prior to league matches (USTA, City League, or JTT) should be restricted to one court as an advanced reservation. Additional warm-up courts may be reserved and utilized if a day-of-play court becomes available. Warm-up courts reserved in advance will count toward players' advanced reservation weekly limit.
Fitness/Aquatics members may reserve open tennis courts on a day-of-play basis only, limited to 12 times per year. There is a $10 fee per court.
View court books guidelines HERE
CANCELATION POLICY:
CANCELATIONS MADE MORE THAN 14 DAYS IN ADVANCE OF THE START OF THE PROGRAM WILL RECEIVE A 100% REFUND, CANCELATIONS MADE WITHIN 3-13 DAYS WILL RECEIVE A 50% REFUND, AND CANCELATIONS WITHIN 48 HOURS OF THE START OF THE PROGRAM WILL NOT RECEIVE A REFUND.
NON-MEMBERS:
NON-MEMBERS ARE SUBJECT TO A NON-REFUNDABLE REGISTRATION FEE UPON SIGN UP.
LESSON POLICY:
IF ENROLLMENT IS LESS THAN 5 THE CLASS WILL CONVERT TO A SEMI-PRIVATE GROUP. ONCE THE SESSION HAS BEGUN THERE WILL BE NO REFUNDS IF A MEMBER WISHES TO CANCEL OUT OF THE SESSION. IF DESIRED A MEMBER MAY ARRANGE FOR A SUBSTITUTE TO ATTEND IN THEIR PLACE. DUE TO HIGH DEMAND FOR LESSONS, WE ARE UNABLE TO OFFER MAKE-UP CLASSES FOR MISSED DAYS. ONLY SIGN UP FOR ADULT CLASSES AT YOUR NTRP RATING.
GUIDELINES TO MAKE YOUR PLAY AND THAT OF OTHERS MORE ENJOYABLE.
The spirit of sportsmanship and maintaining our courts is lived out through our 5-point pledge: respect, honesty, cleanliness, support, and improvement. As we strive to honor our commitment to our members, we ask that our members also honor this pledge by following these guidelines for etiquette.
The spirit of sportsmanship incorporates respect, courtesy, thoughtfulness, and discretion, and includes the following:
- Please wait until your reservation time to enter the court unless it is not being used prior to your assigned time. Wait for players to finish their point.
- Do not hit balls against the walls or curtains.
- Show respect to your partner, opponents, and others on or near the courts.
- Strive for quiet demeanor, keeping your voice down and confined to your court as much as possible, so as not to disrupt players on adjacent courts. Loud and improper language and/or music will not be tolerated.
- When using the ball machine, allow enough time to clear the court so that it is readily available for play at the next scheduled court time. Gather up all the tennis balls (especially behind the curtains) and load them into the ball machine, neatly coil up the power cord, fold up the machine mat, and please sweep up ball fuzz left on the court.
- If questions arise, please ask a staff member for clarification.
- Members and guests are required to clean up after themselves. Place garbage in trash bins and recycle tennis cans and balls.
- Please limit food and beverage items on the courts. Any food or beverage must be in spill proof containers.
Aquatics
CANCELATIONS REQUIRE A 24-HOUR NOTICE. NO SHOWS & LATE CANCELATIONS WILL BE CHARGED FULL PRICE OF LESSON.
No lifeguards are on the deck. Please actively watch your party to ensure their safety and the safety of others.
All members & guests are REQUIRED to enter and check in at our main front desk.
HOT TUB RULES
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The hot tub is open to ages 14+ only.
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Maximum capacity of 6 people in the hot tub at one time.
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When hot tub is at capacity, please limit your usage to 15 mins.
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Food or drinks are not allowed within 4 feet of the pool or spa.
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Please refrain from using your cell phone in the hot tub.
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Keep toy, kickboards, or pull buoys out of the hot tub.
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Be respectful of others in the hot tub. Please keep the busy play to the pool.
SWIMMING POOL RULES
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All members & guests are REQUIRED to enter and check-in at our main front desk.
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All swimmers under the age of 14 must be accompanied by a responsible guardian who is 18+ years old.
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If a child is 5 years or younger and/or wearing a personal floatation device, an attentive parent/guardian must be within arm’s length of the child.
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No inflatable water wings or floats. Approved floatation devices are available at the front desk.
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Swim diapers must be worn at all times by any children who are not potty-trained or prone to accidents. Approved swim diapers are available for purchase at the front desk.
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No aerosol sunscreen is allowed. Aerosol sunscreen is particularly harmful to our water chemistry. It’s also not great for the environment.
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Apply cream sunscreen 10 minutes prior to entering the pool or hot tub. This keeps the sunscreen on you and out of the pool.
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Please shower before entering the pool or hot tub.
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Walking only please on the pool deck.
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Jump into the pool feet first. Diving is only allowed in designated areas with an instructor and flips are not allowed.
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Please play safe. Drowning games, breath-holding games, chicken fights, and horseplay can be dangerous.
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Please don’t throw kids high up in the air or allow them to jump or flip off your shoulders into the water.
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Small water toys are allowed, but no throwing footballs, tennis balls, goggles, or other hard objects. Please leave your squirt guns and water shooters at home.
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Use kick boards and pull buoys as they were intended. Please do not hold them under the water or jump on them from the pool deck.
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Please do not hang on the lane lines.
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Food or drinks must be purchased from the SHC Café or Grill. Please leave your outside food at home.
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LAP SWIM INFORMATION
- Reservations are REQUIRED and must be made on the Stafford Hills Club App or Online Member Portal.
- For drop-in swim please see Open Swim tab.
- Lane reservations can be made for ALL DAYS (Sun-Sat) for the upcoming week, with registration opening SATURDAYS at 12PM.
- All lap swim reservations are 30-minutes in length.
- Each member is limited to FOUR 30-minute advanced reservations per week.
- Reservations are limited to one advanced 30-minute reservation per day. If you wish to book an additional 30-minute session on the same day, you can inquire about any available “Drop-In” reservations by calling our Front Desk.
- Lanes 1 & 6 are available for reservations as a SHARED LANE by two people. This means when making a reservation, one member will choose Lane 1A while a second member will choose Lane 1B.
- Lanes 2 & 5 are available for reservations for a SINGLE user. You can choose to share your lane with a friend or spouse but these lanes will only be available for one member to reserve.
- Lanes 3 & 4 are OPEN LANES - These lanes are not available for reservation and are meant to be shared by 2-3 drop-in swimmers.
- DAY OF SWIM reservations do not count towards your weekly limit.
- Note: Advance reservations are ANY reservation made before the day of swim.
- LATE CANCEL: Cancelations within 12 hours of reservation time will be subject to a $10 fee. Please call the front desk or cancel through the app if you wish to cancel your reservation.
- WAITLIST: Waitlist function is now available on the Online Member Portal & SHC App.
- All members on the waitlist will be notified by email when a space becomes available within their requested time block. Member must log into their account and book the lane after notification has been received.
- Please limit your waitlist requests to no more than 2x/day. If you have a confirmed reservation, please do not reserve a waitlist time for that day.
- Reservations are REQUIRED and must be made on the Stafford Hills Club App or Online Member Portal.
Lanes 3 and 4 are OPEN LAP SWIM lanes.
THESE LANES ARE MEANT TO BE USED FOR SHARED LAP SWIM OUTSIDE OF SCHEDULED CLUB PROGRAMS.
SCHEDULE BELOW EFFECTIVE JUNE 16TH
Please CLICK HERE to view our tutorial video on how to circle swim!
Kids & Family
Parents/guardians must stay on campus while children are checked into Kids Club.
Snacks are not currently allowed in Kid's Club
Reservations open in the morning, 2 days in advance on the Stafford Hills Online Member Portal or App
Single Day Reservations, up to 2-hours per child.
Please limit reservations to 4x per week.
CANCELLATION POLICY: If less than 12 hours in advance, $10 no show/late cancel fee per child
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Parents are responsible for checking temperatures prior to arrival at Kid’s Club.
All staff and parents must keep themselves and their children home with any illness involving fever, new cough, or shortness of breath.
Parents are asked not to bring their children to Kid’s Club if they or anyone in their household have recently had an illness with fever or a new cough.
Individuals should stay and remain home for at least 5 days after illness starts, 24 hours after fever is gone without use of fever reducing medicine, and when COVID-19 symptoms (fever, cough, shortness of breath, and diarrhea) are improving.
Staff and/or children who have a cough that is not a new onset cough (e.g. asthma, allergies, etc.), do not need to be excluded.
Cancelation Policy: Cancelations made more than 14 days in advance of the start of the session will receive a 100% refund, Cancelations made within 3-13 days will receive a 50% refund, and cancelations within 48 hours of the start of the session will not receive a refund.
Cancelation Policy: Cancelations made more than 14 days in advance of the start of the session will receive a 100% refund, cancelations made within 3-13 days will receive a 50% refund, and cancelations within 48 hours of the start of the session will not receive a refund.